Delivery Policy

We are committed to ensuring that your original artwork arrives safely and promptly. Please review our delivery policy to understand our process and what you can expect when purchasing from our store.

Dispatch Time

• Standard Dispatch: We aim to ship all sold artworks within 48 hours of purchase. Once your order has been dispatched, you will receive a confirmation email with tracking information, if applicable.

• Extended Dispatch for Oil Paintings: Some of our oil paintings may require longer drying times before they can be safely shipped. If you need your artwork quickly, please contact us before purchasing to discuss the drying status and expected dispatch date.

Custom Dispatch Notification

• If you purchase an oil painting that requires additional drying time, we will contact you promptly after the sale to inform you of the expected dispatch date. This ensures that you have clear and accurate information about when your artwork will be shipped.

Shipping Times

• Shipping times vary depending on your location and the shipping method selected. Once dispatched, you will receive an estimated delivery timeframe.

Packaging

• All artworks are carefully packaged to ensure they arrive in perfect condition. We take every precaution to protect your purchase during transit.

We appreciate your understanding and patience, especially with artworks that require additional drying time. Our goal is to deliver your artwork as soon as possible without compromising its quality.

If you have any questions about our delivery process or need assistance with your order, please do not hesitate to contact us.

Returns Policy

Thank you for purchasing original art from our store. We take great pride in the quality and uniqueness of our products. Please take a moment to review our returns policy to ensure your satisfaction.

No Returns on Original Art

Due to the one-of-a-kind nature of original artwork, returns are not accepted unless the item is faulty or damaged upon arrival. We strive to provide accurate descriptions and high-quality images to ensure that you know exactly what you are purchasing.

Faulty or Damaged Items

If your item arrives damaged or with a fault, we sincerely apologize for the inconvenience. We are committed to resolving the issue as swiftly as possible.

1. Contact Us: Please notify us within 14 days of receiving your item by emailing us at [your email address]. Include your order number, a description of the issue, and photos of the damage or fault.

2. Response Time: We aim to respond to all inquiries within 48 hours to discuss the next steps.

3. Resolution Options: After reviewing your claim, we will work with you to arrange a replacement, if available, or a refund.

Refunds

• Refunds will be processed once the return is approved, and the faulty or damaged item has been returned to us, if applicable.

• Refunds will be issued to the original payment method and may take several days to appear in your account depending on your payment provider.

We are committed to ensuring that your experience with us is as smooth and enjoyable as possible. Please do not hesitate to reach out if you have any questions or concerns about your purchase.